Policies
Shipping & Returns
Processing
Orders are processed on business days. You’ll receive confirmation as soon as your order is placed, and tracking or freight scheduling details once it leaves our warehouse.
Parcel shipping
Smaller items — massage guns, mobility tools, accessories — ship by standard parcel carrier with tracking.
Freight delivery
Treadmills, rowers, benches, racks, plunges and saunas ship by freight. Our team contacts you to arrange a delivery window. Please confirm doorway widths, stair access and installation location before delivery.
Returns
Equipment can be returned within 30 days of delivery in original condition with original packaging. Freight items may be subject to return shipping costs. Start a return by contacting support with your order number.
Damaged or defective items
Inspect your delivery on arrival. If anything is damaged in transit or arrives defective, contact us within 48 hours with photos and we’ll arrange replacement or repair.